HypercleanerFrequently asked questions
Quick answers about quotes, access, products, payment and our guarantee. Still not sure about something? Ask us.
Which areas do you service?
We're based in Lara and regularly work across Geelong, Corio, Norlane, Grovedale and Newtown. Not on the list? Get in touch — we may still be able to help.
How do I get a quote?
Quotes are free and no-obligation. Call, message, or use the contact form with your address and the service you need. We usually reply within one business day.
Are you insured?
Yes. Hypercleaner is fully insured for residential and commercial exterior cleaning work.
What cleaning products do you use?
Eco-friendly products chosen to be effective while being kinder to your garden, pets and the local waterways.
Do I need to be home during the job?
Not usually — as long as we have access to the areas being cleaned and to an outdoor tap. Let us know about locked gates, pets or parking when you book.
How do I pay, and when?
Payment can be made by cash or bank transfer, either in advance at the time of booking or on completion of the work. An itemised invoice is provided for every job.
What does the satisfaction guarantee mean?
If you're not happy with a result, tell us and we'll come back and make it right.
How often should exterior cleaning be done?
As a rough guide: a house wash once a year, gutters cleared twice a year (spring and autumn), and roof cleaning every few years or once moss and lichen appear.
Do you do commercial work?
Yes — offices and commercial exteriors, with work scheduled around your business hours. One-off or recurring.
What happens if it rains?
For safety we may reschedule roof and height work in poor weather. We'll contact you to arrange a new time.